In this day and age, businesses are constantly looking for ways to cut costs and increase efficiency. Small business owners in particularly are often juggling many days to day responsibilities at once, which can make it difficult to focus on other tasks, such as developing the business. A way to free up time that is becoming increasingly popular in Australia is by utilising a live answering service. This kind of service is a way of handling incoming calls by outsourcing them to another provider, who can deal with them in a professional, helpful manner and free up time. Let’s take a look at the ways in which this can help.
Phone Assistance to Customers all the Time
While in many industries, customers understand that the phone can’t be managed 24/7, there are cases where missing out on a call can cost your business a great deal. If the business is on the small size, accommodating for this can be a near impossible task. But with the help of a live answering service, this can be achieved quite easily. Generally, the service will establish the reason for the call, take a message or if needed contact yourself or someone from your team.
Again the importance of this will differ from industry to industry, however, you’d be surprised just how much of your reception staffs’ time simple administration tasks such as this can take up. A live answering service team can take care of these requirements so that you are less reliant on staff and/or your own time.
Solving Straightforward Issues
Taking it one step further, a live answering service will have information about your business and under some circumstances will be able to solve the problem over the phone with your clients. Following a pre-set script and having some knowledge of what your clients are looking for when they call; the team can handle the wide majority of your incoming calls without even needing to notify you.
An indirect benefit of having an offsite provider look after your incoming calls is that it can potentially give your business the appearance of being larger than it is. This can actually work in your favour in some cases and make customers more likely to use your services again.
Again, this obviously depends on the quality of the answering service provider you go with, however, it is their job to communicate in as professional way as possible and they are experts at sounding the part, even if they may not be as knowledgeable as yourself.
While it may not be useful for every kind of business, a live phone answering service can be a godsend if you are having trouble handling incoming calls from customers. Not only can it save you time and money, but it provides an efficient, professional way of servicing your customers where you otherwise might not be able to.