Tuesday, February 24, 2015

How You Can Outsource The Communication Requirements Of Your Business

For any small business, new customer creation and old customer retention are the most important factors to be considered as a profitable business strategy. Customer service on the phone is a huge part of that. If a client is looking for help with something and can’t reach you on the phone, they’re considerably more likely to go with your direct competitor.

Without proper communication with customers and other stakeholders, it’s going to be very difficult for you to be successful. However, it’s also true that you can’t stay connected with your business phone 24/7. Luckily, there are ways to overcome this.


What are live answering services?

Live answering services are provided by a third party business who receive all your incoming calls from clients and stakeholders on your behalf. The service can be offered 24/7 a week and transfer messages between both parties. In case of emergency they will forward calls to your personal or business phones as well.

How important are these services to small business?

As you can imagine, it’s not possible for a single person to deliver the service and take all incoming inquiries when things are busy. Taking phone calls all day can greatly reduce efficiency when you’ve got a job to do or when you’re trying to take some time for yourself. If you’re on a holiday for instance – on the one hand you want to take the call because you care about the business and need the job, but on the other hand you’re trying to relax.

This is one of the big reasons office staff are so important. But this isn’t always a cost-effective solution for some providers.  Phone answering service for small business, are a handy solution to these problems, making them a very good option for certain sole traders and other kinds of businesses.

Other kinds of businesses

It’s not just small businesses that might require call services. Certain kinds of service offerings can also benefit because of the nature of their work. Some doctors for example are often too busy with patients to receive phone calls or provide advice over phone. By using this service, one can easily communicate and provide assistance via a third-party to the potential callers.


Business Viability 

Depending on the kind of business in question, it can be quite important to have a specific business address and phone number to help create a good impression and give a reason for prospective clients to trust you. 

But suppose you are an entrepreneur or a freelancer working on an innovative product/service from your study or guest room. It might not be applicable to lease an office building just yet, and you don’t want to put your home address. Virtual office services allow you to give the appearance that you are an established business by providing a viable mail address and landline telephone number. This can have the effect of making the service seem more credible and trustworthy, which is crucial to business success.

If you are looking for an authentic and reasonably priced Live Answering Service provider contact Call Service or visit our website for more information.

Monday, February 16, 2015

Choosing the Right Virtual Office Software for Your Business

The advent of virtual office software in recent years has allowed more businesses than ever to take their place in the world of international business communication. From creating virtual meetings where you can speak directly to your clients, to sharing important designs and ideas between your teams, the technology has come of age and is here to stay.

Choosing the best virtual office communication system inevitably depends on the type of business or company you are in. Even the best virtual office Australia has to offer might not appeal to your particular business, so choosing the best software, means choosing the right software.

Client-based, simple interface for reaching customers

If you are mainly client-based and rely on the communication between clients to expand your business, then using a virtual office system that incorporates an easy to use client and customer interface will allow you to quickly get started. The majority of business-based virtual office software is made for businesses that need a dedicated system, making it harder for regular clients to connect.

Sending files to each other and working together on projects is one of the best features that many virtual office products are known for. If your business regularly sends out ideas, designs, blueprints and other information that is time-specific, then getting hold of a communication system that allows you to modify, edit and work on projects together in real-time will be of most benefit.

Customer retention and call-back services

Call Service is one of the more mature telecommunications specialists that have a proven track record in business communications, and one of the very few companies that can offer a full virtual office system that incorporates multi platforms.

If you have a small to medium-size business, customers and clients matter that much more. Having someone to answer the phone every time, 24/7 is one of the great ways in which a virtual office call service can boost your business to the next level. Small businesses can’t afford to lose customers to answerphone messages, so adding this personal touch can have a huge effect on customer retention.

New clients at your fingertips

After your business is set up with a virtual office calling service, the call team with have all of the details necessary in order for you to communicate with your customers. Information such as customer records, addresses and phone numbers can all be forwarded to you via email, call or text message as per your needs.

So whilst you are out doing your business, you no longer have to wait to get back to the office before you can take that next call. Get all of the information at your fingertips with a friendly and personal service that reflects your business, making Call Service the premier virtual office systems in Australia.